FAQs

How long until my coffee arrives?
Every bag is roasted after you order it, then rested for a day so the flavor settles. Most orders ship within about 3 days, and you'll get a confirmation email with tracking.

Where does your coffee come from?
Our current lineup comes from Brazil, Colombia, Costa Rica, Mexico, Nicaragua, and Peru. We buy from Burman Coffee Traders and rotate origins throughout the year, so check the product pages for details on each farm and region.

How do you roast?
We roast in small batches on a Skywalker V1 electric drum coffee roaster, aiming for clean, expressive flavor over dark, smoky roasts. Roast levels and tasting notes are on each coffee's product page.

What's the Full Moon Roast?
Each full moon, we feature one coffee at 50% off. See the Full Moon Roast page.

What grind do you offer?
Bags are 12 oz whole bean. Grinding right before you brew gives the best flavor, and our Brew Guides cover grind sizes for each method.

How should I store my coffee?
Keep it in an airtight container somewhere cool and dark, away from the fridge and freezer. Coffee tastes best within 4 weeks of the roast date.

Can I return or exchange my coffee?
Because coffee is perishable, we can't accept returns on opened bags. If something arrives damaged, email [email protected] and we'll make it right.

How do I reach you?
Email [email protected] or use the Contact Form. We reply within 1-2 business days.